Support

We're here to help with your account, your subscription or anything in Helm that doesn't look right.

Contact us

We answer every message, usually within two business days. Tell us the email address on your Helm account and, for a problem in the app, what you were doing when it happened.

For privacy questions or to use your data rights, write to privacy@helmcrew.app.

Subscriptions

Cancel a web subscription. In Helm, open Settings and choose Manage plan. You keep Full Access until the end of the period you've paid for.

Cancel an App Store subscription. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Helm. Apple handles App Store billing and refunds.

Refunds. If you aren't happy with your first web payment, write to us within 14 days and we'll refund it in full. The Terms explain the details.

Restore a purchase. On iPhone, open Helm's paywall and tap Restore Purchases, signed in to the same Apple Account you bought with.

Your account

Export or delete your data. In Helm, open Settings. Deleting your account removes your study progress and ends a web subscription. It doesn't cancel an App Store subscription, which you cancel with Apple.

Can't sign in? Use "Forgot password" on the sign-in page. If the reset email doesn't arrive, check your spam folder, then write to us.

About Helm

Helm is an independent study aid for the U.S. Coast Guard OUPV (six-pack) exam. It isn't affiliated with or endorsed by the U.S. Coast Guard or the National Maritime Center, and it isn't navigation guidance. Read the Privacy Policy and Terms.