Helm Terms of Service
Last updated: November 15, 2026
These terms cover your use of Helm on the web and on iOS. Helm is an independent service operated from France and reachable at helmcrew.app ("Helm", "we"). By creating an account or subscribing to Full Access, you agree to them.
What Helm is
Helm is an independent study aid for the OUPV (six-pack) captain's exam.
Helm is not affiliated with, approved by, or endorsed by the U.S. Coast Guard or the National Maritime Center. Using Helm does not guarantee that you will pass any exam or receive any credential. Readiness scores are study estimates and do not predict your result. Always confirm requirements with the official sources and your Approval to Test letter.
Helm's content is for exam study only. It is not navigation guidance and must not be relied on to operate a vessel.
Your account
An account is optional on iOS. Keep your password private, and give us an email address you control, because you must verify it to sign in. You are responsible for activity on your account. Tell us if you think someone else has accessed it.
Full Access
Full Access is an auto-renewing subscription that unlocks every question, on the web and on iOS, along with any community features we add to Helm. It costs $4.99 USD per month or $29.99 USD per year, plus any tax that applies. Without it, each module offers 20 free questions. There is no free trial.
One subscription covers one person's account, on both web and iOS, whichever store it was bought from. An App Store subscription can be linked to only one Helm account.
Automatic renewal. Your subscription renews automatically at the end of each month or year, and you are charged the price then in effect, until you cancel. If we change the price, we will tell you before it takes effect, and you can cancel before your next renewal.
Cancelling. You can cancel at any time. On the web, go to Settings and choose Manage plan. For a subscription bought through the App Store, go to your iPhone's Settings, then your Apple Account and Subscriptions. After you cancel, you keep Full Access until the end of the period you already paid for, and you are not charged again.
Failed payments. If a renewal payment fails, we keep Full Access on for a short grace period while the payment is retried. If it still has not gone through, Full Access ends until the payment succeeds.
Refunds. App Store subscriptions are refunded by Apple under Apple's policies. Web subscriptions are processed by Stripe; to ask for a refund, contact us at support@helmcrew.app. Web purchases are sold through Stripe Managed Payments, so Stripe acts as the seller and handles the payment, tax and refund. If you are not happy with your first web payment, write to us within 14 days of it and we will refund it in full. If you live in the EU or UK, you have a 14-day right to withdraw from a digital contract; by asking for access to start straight away, you agree that this right ends once you use Full Access, but the refund offer above still applies. Except where the law requires otherwise, we do not refund the unused part of a period when you cancel. If a payment for the current period is fully refunded or disputed, Full Access ends at once and the subscription does not renew.
Deleting your account. Deleting your account ends a web subscription immediately, with no further charges. It does not cancel an App Store subscription, which you must cancel with Apple.
For purchases made through the App Store, Apple's standard Licensed Application End User License Agreement (https://www.apple.com/legal/internet-services/itunes/dev/stdeula/) also applies. Apple is not responsible for Helm or its content.
Acceptable use
Don't copy, resell or republish Helm's content, scrape the service, interfere with it, get around its limits or payments, or use another person's account.
Your content
Your study progress is yours. You can export it or delete your account at any time, as the Privacy Policy describes.
Ending your use
You can stop using Helm or delete your account whenever you like. We may suspend accounts that break these terms. If we suspend an account for breaking these terms, we will cancel any web subscription so it does not renew. We may change or retire features, and will try to give notice of significant changes.
Disclaimers and limits
Helm is a study aid provided "as is". We work to keep it accurate, but we do not promise that it is free of errors, that it covers every exam question, or that you will pass. It is not navigation guidance: always follow the official rules and the instructions of the authorities. To the extent the law allows, we are not liable for indirect losses, and our total liability is limited to what you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under consumer protection laws that cannot be waived.
Governing law
These terms are governed by French law. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you can bring a claim in your local courts. Please contact us first at support@helmcrew.app so we can try to resolve any problem.
Changes
We may update these terms. If a change is meaningful, we will update the date above and tell you in the app or by email.